Cardinal Financial® Earns 5-Star Rating in USA TODAY’s 2026 “Best Customer Service in Financial Services”

Demonstrates Cardinal Financial’s commitment to speed, clarity, and a better mortgage experience 

CHARLOTTE, NC – January 29, 2026 – Cardinal Financial®, a national mortgage lender helping borrowers navigate the home loan process with greater confidence, has earned a prestigious 5-star rating in USA TODAY’s “America’s Best Customer Service Financial Services 2026” rankings. 

The rating reflects Cardinal Financial’s dedication to making the mortgage process faster, more flexible, and easier to navigate. Through clear communication, greater visibility into what’s next, and dependable support at every step, the company gives borrowers the certainty they need to move forward with ease.

“Our customers are at the heart of everything we do. They want to feel taken care of, not left guessing what’s next,” said Erica Doyne, Chief Marketing Officer at Cardinal Financial. “Our focus is on replacing confusion with clarity and delivering a mortgage experience rooted in transparency, confidence and care.”

In partnership with Plant-A Insight Group, USA TODAY gathered feedback from more than 57,000 consumers to identify the top 500 financial services companies delivering best-in-class customer service. Companies were evaluated across several categories, including professional competence, customer satisfaction, problem-solving, and friendliness. 

This recognition adds to Cardinal Financial’s growing list of industry accolades and reinforces its role as a trusted partner for borrowers, brokers, and industry professionals nationwide.

About Cardinal Financial Company

Cardinal Financial® is ending the mortgage mayhem. Powered by our living loan engine, Octane®, we deliver Speed to Mortgage™ with certainty from application to close — real approvals, real numbers, and real confidence. With operations in all 50 states, we’re combining automation with human expertise to turn lending complexity into clarity. Driven by innovation and a commitment to doing what’s right, we’re building the future of modern home lending with every clear, confident close. 

Learn More: www.cardinalfinancial.com or follow us on Facebook, Instagram, X, and LinkedIn.