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Browse the topics or search below to find what you are looking for.

Closing

How much money will I need for closing costs?

How long does it take to close on a house?

Who needs to be at closing?

What do I bring to closing?

COVID-19

What do I do if I can’t pay my mortgage this month?

Can I get a new mortgage if I’ve been reinstated?

Can I take out a mortgage if I was recently furloughed?

Do I still need an appraisal or can that be waived?

Do I have to provide my own tax transcripts?

Documentation

What documents do I need to provide for my mortgage?

What if I’m self-employed?

What if I have a pension or Social Security income?

What if I receive child support? What documents will I need to provide then?

What documents do you require if I receive alimony?

Mortgage 101

What will my monthly mortgage payment be?

What in the world is an appraisal?

Do I need PMI? (Also, what’s PMI?)

What is APR and how is it different from the interest rate?

What are points?

Octane

What is Octane?

How do I get an Octane account?

Can I access Octane on my phone?

Payments

Where do I send my first payment?

How do I create an account?

How can I see my loan balance or the interest I have paid on my loan?

Can I make extra payments?

Are there any prepayment penalties on mortgages?

Purchase

What’s the difference between being pre-qualified and pre-approved?

What do I need for a down payment?

Does my co-borrower’s credit score matter?

Can I get a mortgage if I have student debt?

Can I buy a house if I’m self-employed?

Support

How can I get pre-approved or pre-qualified?

What if I got a better offer from another lender?

How can I find out more about my loan in process?

Help! I’m having trouble signing into Octane.

What if I have general questions?

Underwriting

How long does underwriting usually take?

Will my application pass underwriting?

What is the underwriter looking for on my application?

I thought I was already approved. Why does underwriting need to approve me again?

Why is the underwriter requiring this?

Not finding the answers you need?

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